Communication of Return
If you would like to return the package please follow these easy steps, please consider that we are a small company so we can’t provide a free return.
To begin the return process, please fill out correctly the form below and click Submit.
Wrap the goods in the original container used by the Seller. Returns will be sent to the following address: Sofia Castegren s.r.l, Via Roma 39, 16031 Pieve Ligure (GE), Italy. Purchaser shall bear all the costs related to the restitution and to any duties and/or taxes levied by the customs, if applicable.
Once We receive the goods, We will assess the condition of the returned product and proceed to handle your request and issue the refund excluding shipping costs. Each stage will be notified by email.